Member Services Representative Job at Planet Fitness, Green Bay, WI

bE11THVyQXJ6SU9rUWlTM1puWWN5enBvU1E9PQ==
  • Planet Fitness
  • Green Bay, WI

Job Description

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.

We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Why Planet Fitness?

Each of our employees receive:

  • Complimentary Back Card Membership
  • Company Facilitated Training
  • Advancement Opportunities
  • Rewards and Recognition Programs

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
  • Will occasionally encounter toxic chemicals during shift.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best:  our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Job Tags

Full time, Local area, Shift work,

Similar Jobs

Shoutt International Ltd

YouTube Thumbnail Designer for Drama Content Job at Shoutt International Ltd

Looking for a thumbnail designer to create eye-catching thumbnails that increase click-through rate. I create mainly drama/plastic surgery/aesthetics videos and would love a thumbnail designer with a quick turnaround time. Looking for someone to transform the thumbnails...

US Federal Highway Administration

Electrician - and employees Job at US Federal Highway Administration

 ...federal benefits. Displaced employees may be eligible for ICTAP or CTAP priority consideration. For more information, please review the OPM Employee's Guide to Career Transition. Review our benefits Eligibility for benefits depends on the type of position you hold and... 

Coalition Technologies

WordPress Developer Job at Coalition Technologies

 ...You Should Have:*** Strong knowledge of WordPress Platform.* Expertise in WordPress...  ...* Strong understanding of responsive web design techniques.* Understanding of...  ...remotely. **Your Duties and Tasks:*** Developing and providing maintenance support for WordPress... 

York Solutions, LLC

Sap security specialist Job at York Solutions, LLC

 ...applicants to apply directly, and we thank you for your understanding.*** Overview: We are looking for an experienced and dedicated SAP Security Specialist. Security Architect should be Primary liaison between Functional teams and process owners. Understanding of global... 

Continuum Medical Staffing

Pediatric Neurology - Physician Opportunity only Job at Continuum Medical Staffing

(Physician/MD qualifications required) Pediatric Neurology Near Utica NY We are seeking two BC/BE Neurologist(s), one candidate who will see adult patients and has sub specialty training in stroke, epilepsy, movement disorders or headache pain, and will perform EMGs...