Job Description

At Pyramid Global Hospitality (also known as Benchmark Hospitality), people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Deloitte Hotel & Conference Center

• High-end private hotel and conference center called Deloitte University. Closed to the public.
• Currently 800 hotel rooms - all single occupancy, no suites. Expanding to 1400 rooms in October 2025!
• Three restaurants including a Starbucks.
• 105,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms.
• Fitness Center, jogging trails and sports fields.
• All professional clientele. No weddings, holiday parties, school groups, or other social-type events.
• Located in Westlake, Texas - near Keller, Southlake, and Roanoke.
• For more information about our property, check our website: BenchmarkHotelDFW.com

Benefits & Perks

• Awesome Employee Focused Culture with many Employee Events!
• Eligible for Holiday pay starting immediately. 10 Paid Holidays per year.
• Up to 14 Vacation & Sick days per year. - We are closed most holidays.
• Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Employee Cafe.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!

#PGH-DU #PGH-BMC

#PGH-DU

The Guest Services Agent provides all guests with support at the Guest Services Center, including print jobs, email and instant messenger correspondence with guests, shipping, retail, and any other general requests that might arise in a professional and timely manner. 

• This is a part-time position.

Responsibilities

• Operate the retail center, managing inventory and ensuring sharp presentation of merchandise.

• Provide general information to guests relative to meetings and meeting services. These services include but are not limited to copying, printing, faxing, and other business center services.

• Monitor and offer assistance through email, chat and phone.

• Send and receive guest packages.

Qualifications

• Previous guest services/business center experience preferred.

• 1 year of administrative experience preferred.

• Previous shipping/receiving experience preferred.

• Previous guest or customer service experience required.

• Familiarity with basic office equipment, including printers and copy machines

• Strong computer skills. Proficient in Microsoft Outlook. Microsoft Teams, OneNote, and Excel experience desirable.

• Must be able to be certified as a Texas Notary within 90 days of hire. 

Job Category: DUCareersInConferenceCenter

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