Job Description

Position Details

Position Location:  Pigeon Forge, TN

Department:  Retail Store Operations

Reports To:  Store Manager

FLSA Status:  Non-Exempt (over time eligible)

Summary

​At Carhartt, it is our mission to build rugged products that serve and protect hardworking people. Our Direct to Consumer retail team offers the ultimate experience of the brand; our deep-rooted values are tangible and exemplified in all we do. Our Assistant Store Leaders embody the core values and heritage on which our brand was founded while leading others to do the same. At Carhartt ASL’s are innovative, motivators, driven to deliver the best experience for our consumers and store associates and always seeking to learn personally and professionally. This role is critical to the success of our brand and the leadership team in our stores. ​

We are All Leaders at Carhartt

​In our words and by our actions, we strive to emulate the hardworking example set forth by our founder, Hamilton Carhartt. We Lead Business by creating value, delivering on results, and making changes along the way. We Lead Self by being dependable, because hardworking people count on us to have their back every day. We Lead Others by communicating and clearly defining the path as we walk bravely into the future.​

Responsibilities

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized. Bringing to life the ultimate retail consumer experience. 
• Support the Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards 
• Drive Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each and every day.  
• Develop, train, coach and provide feedback to all associates utilizing appropriate performance and talent management tools, ensuring positive growth throughout their associate journey.
• Assist the Store Leader with leading timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment
• Communicate with Store Leader regarding operations data; including product information (mix, trends, needs) local competition, local wages, events, etc.   
• Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.
• Assist the Store Leader with external partnerships and event promotions for the benefit of the store.  
• Support execution of community engagement events. 
• Engage with local community and support the Store Leader with bringing forth ideas to continue to grow brand awareness. 
• Assist the Store Leader with recruiting, hiring, and on-boarding of all store positions. 
• Ownership of individual development and professional growth.

Education

• Bachelor's Degree Required in Related Field
• Equivalent work experience may be considered in lieu of degree

Required Skills and Experience

• 3 years of supervisory experience required.
• Retail Operations knowledge including: sales, customer service, merchandising, inventory control, store budget preparation and loss prevention.
• Staff Development Experience: Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills
• Exceptional team and collaboration skills
• Strong PC skills: POS Systems and Microsoft Office

Working Conditions

• EEO
• Moderate Lifting (30-40 lbs.)
• Retail Environment
• Retail Hours
• Tobacco Free
• Travel (5%)

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