PRN Medical Receptionist Job at UrgenCare LLC, Auburn, AL

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  • UrgenCare LLC
  • Auburn, AL

Job Description

PRN Medical Receptionist 

SUMMARY:  Serves as initial contact for all patients visiting office. 

DUTIES AND RESPONSIBILITIES: 

  • Answers, screens, and directs calls on multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate department or employee.   

  • Clears messages each morning and delivers to appropriate department or employee. 

  • Meets and greets patients. 

  • Prepares and forwards outgoing mail and packages. 

  • Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required. 

  • Maintains supplies, arranges for equipment maintenance, and keeps reception area organized. 

  • Inputs patient information and demographics into computer system. 

  • Verify demographics and insurance. 

  • Scan in all patient documentation including proof of insurance verification. 

  • Ensure all receipts are signed after collecting payments. 

  • Ensure all consents are signed. 

  • Perform end of day cash reconciliation. 

  • Maintain clean and orderly waiting area and patient bathrooms.  

  • Demonstrates a high level of professionalism in dealing with confidential and sensitive issues. 

  • Performs other related duties as assigned by management.  

QUALIFICATIONS:  

  • High school diploma or equivalent. 

  • Must obtain and maintain BLS certification. 

  • Excellent verbal and written communication skills. 

  • Strong interpersonal skills.  

  • Ability to understand and follow written and verbal instructions 

  • Commitment to excellence and high standards. 

  • Strong organizational skills; able to manage priorities and workflow. 

  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. 

  • Ability to effectively communicate with people at all levels and from various backgrounds. 

  • Knowledge of medical terminology helpful 

  • Professional appearance and demeanor 

  • Bilingual skills a plus. 

COMPETENCIES:  

  • Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.  

  • Customer Service--Manages difficult or emotional patient situations; Responds promptly to patient needs; Solicits patient feedback to improve service; Responds to requests for service and assistance; Meets commitments. 

  • Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.  

  • Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.  

  • Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.  

PHYSICAL DEMANDS AND WORK ENVIRONMENT:  

  • Frequently required to walk, sit, and stand. 

  • Occasionally exposed to bloodborne and airborne pathogens or infectious materials 

  • Occasionally required to travel for training purposes.  

  • Required to attend at least 2 community clinic events per year. 

Job Tags

Relief, Day shift,

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