Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Manager, Patient Voices & Mission Experiences

What you will do

Let’s do this. Let’s change the world. In this vital role you will be responsible for elevating the patient experience to reinforce Amgen’s mission of keeping them at the center of everything we do, and work cross-functionally with enterprise-wide internal partners to ensure alignment on patient voices for maximum effectiveness and efficiency. This will be a remote role based in the United States and will report to the Director, Patient Voices.

The following are key responsibilities and elements of this role:

• Lead project management and strategic operations for Patient Voices partnering with Mission Experiences team
• Find opportunities to highlight Amgen’s mission of serving patients (e.g., facilitating patient speaking opportunities at internal meetings)
• Develop strategic communications/branding plans to convey Patient Voice initiatives and successes to internal and external audiences
• Support on events that drive collaboration within the Advocacy community, such as the Policy and Stakeholder Summits
• Oversee the lifecycle of patient engagement in partnership with Advocacy leads, including intake and contracting, material creation and patient filmings, and distribution of assets via the Patient Library
• Support on development and execution of Amgen’s annual Mission Week programming, including site-based Mission Patient Panels
• Day-to-day lead on CoreUs – responsible for developing and executing yearly engagement plan as part of Mission Experiences programming
• Lead strategic planning and pull through for Amgen sites and affiliates to form CoreUs chapters and create and implement yearly plan
• Work with cross-functional colleagues to support the growth and development of CoreUs, Amgen’s internal network of employee patients and caregivers
• Collaborate with senior leadership to development and implement strategies that drive organizational effectiveness, efficiency, and clarity to improve patient-centric decision-making
• Collect and analyze internal feedback to identify Patient Voice trends and areas for improvement

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications.

Basic Qualifications:

Doctorate degree

Or

Master’s degree and 2 years of advocacy and corporate affairs experience

Or

Bachelor’s degree and 4 years of advocacy and corporate affairs experience

Or

Associate’s degree and 8 years of advocacy and corporate affairs experience

Or

High school diploma / GED and 10 years of advocacy and corporate affairs experience

Preferred Qualifications:

• Sensitivity to diverse groups of people both internal and external with the ability to manage many different opinions and perspectives, including tolerance for ambiguity.
• Demonstrated reputation internally and externally as a well-respected, dynamic team-player.
• Experience managing strategic planning processes at a multinational organization.
• Empathic and hardworking individual with the ability to build meaningful connections with partners.
• Demonstrated understanding of key external and internal trends affecting patient engagement; solid understanding and experience in new forms of patient/consumer interactions such as social media and patient online communities.
• Previous experience in advocacy and/or corporate affairs, working with key stakeholder groups.
• Capable of handling shifting priorities in a constantly evolving environment.
• Understands the pharma/biotech business model, regulatory process & compliance guidelines.
• Experience with regulated product launches.

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

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