Job Description

Job Overview

We are a Immigration Law Firm seeking a dedicated and organized Bilingual Legal Intake Specialist to join our team. Our clients are our top priority. If you are an individual that is passionate about helping those in need and thrives in a fast-paced work environment then you have found the right place! This role is essential in ensuring smooth office operations and providing exceptional customer service. The ideal candidate will possess strong organizational skills, a strong work ethic, excellent phone etiquette, and the ability to manage multiple tasks efficiently. You will be the first point of contact for clients and visitors, making a positive impression that reflects our company’s values.

Responsibilities

• Greet and welcome visitors in a professional manner, ensuring a positive first impression.
• Qualify new leads and determine their suitability for legal services.
• Manage and nurture the lead pipeline to include converting leads into consults, converting consults into retained clients.
• Encourage clients to provide positive Google Reviews by providing exceptional customer service.
• Manage incoming calls, direct calls to the appropriate personnel, provide case status updates to current clients.
• Provide excellent customer support by addressing inquiries and resolving issues promptly.
• Perform general office management tasks, including filing, data entry, and maintaining organized records.
• Manage the firm calendar by scheduling consultations and appointments for the attorney and appropriate team members.
• Manage payment processing, invoicing, and accounts receivable.
• Assist with administrative tasks to include securing retainer agreements, sending welcome packets and initial case intakes.
• Collaborate with team members to ensure efficient office operations.

Experience

• Fluent in English and Spanish – speaking, reading, writing.
• Minimum 1-year experience working at an immigration law office.
• Strong customer service skills. Prior call center experience preferred.
• Prior sales experience a plus.
• Strong problem analysis and problem-solving skills. Keen eye for detail.
• Must have experience with legal software (MyCase, Clio or similar).
• Proficient in using office equipment and computer systems, including Microsoft Office Suite, Outlook, Teams, OneDrive.
• Minimum 40 WPM typing speed.
• Excellent time management skills with the ability to prioritize tasks effectively.
• Familiarity with front desk operations and phone systems.
• Strong organizational skills with attention to detail.
• Ability to work independently and part of a team.
• Professional etiquette and excellent soft skills a must.
• Must be a natural person with an outgoing personality and active listening skills.

Interviews will be conducted in Spanish and selected candidates will be tested for proficiency and a written assessment will be performed.

Education

• High school diploma or equivalent years of experience.

Compensation

• Starting hourly rate is $17, with potential for a higher rate based on experience.
• Performance-Based Bonuses and Incentives.
• Professional Development and Training Opportunities.

If you are a proactive individual who thrives in a dynamic environment and is passionate about providing outstanding support, we encourage you to apply for this exciting opportunity as a Bilingual Legal Intake Specialist. Send cover letter, resume, and two professional references to [email protected].

Job Type: Full-time

Pay: $16.88 - $18.09 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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