Job Description

Title: ITSM Project Manager

Duration: Contract, CTH: 3-6 months with potential to extend and go full time

Location: 100% Remote Chicago based PM's are a plus

Responsibilities:

• Collaborate with PMO team and stakeholders to understand initiatives, requirements, and deliverables.
• Create and maintain project plans, manage and deliver on projects using Azure DevOps (ADO).
• Identify, report, and escalate risks and issues using ADO.
• Define, groom, and prioritize epics, features, and user stories.
• Facilitate Product Backlog Grooming Meetings.
• Facilitate Sprint Review and Retrospective Meeting.
• Manage and monitor project costs against budget.

Must Have Skills:

• Bachelor's degree in a related business field
• 6+ years of Agile project management experience within a large organization, preferably in professional services (Deloitte, Accenture, PWC, EY, KPMG)
• Strong experience managing ITSM, Service Desk, and Infrastructure related projects
• New software Product creation and implementation experience would be a plus
• Previous M&A experience, navigating the combining of technologies, teams and processes
• Proven ability to prioritize and drive solution-centric efforts across a geographically distributed Agile teams of business and technology professionals
• Strong experience utilizing Azure DevOps, Smartsheets, the Microsoft tech stack, and other cloud-based PM technologies
• Excellent verbal and written communication skills, ability to communicate technical subject matter in a clear and concise fashion
• Self-confident, comfortable presenting information to large groups of people, facilitating meetings, and building consensus
• An engaging and approachable personality, ability to work across teams, stakeholders, and leadership
• Proactive, detail oriented, organized, and a sense of urgency, including strong critical thinking and problem-solving skills
• Committed to personal and team excellence, someone who is willing to roll up their sleeves and do whatever it takes to get the job done

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