Guest Service Agent Job at Hyatt, Washington DC

bDhtRHVyQXB4NHlrUXlxMGJYRVp5elZzUWc9PQ==
  • Hyatt
  • Washington DC

Job Description

Summary

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Job Tags

Daily paid, Holiday work, Full time, Part time, Immediate start, Shift work, Weekend work,

Similar Jobs

Urban Grid Solar Projects, LLC

Economic & Community Development Intern Job at Urban Grid Solar Projects, LLC

 ...operators of renewable power and climate transition assets. We are currently seeking an Intern to be a part of the Economic & Community Development team at Urban Grid. The Economic & Community Development team is a dynamic group who supports our project communities,... 

CarDon & Associates

Licensed Practical Nurse (LPN) Job at CarDon & Associates

 ...its being there when your kids get off the bus, going back to school, or simply having time for yourself. With 20 locations across Indiana...  ...shifts. Our ideal candidate Were looking for an LPN with a compassionate mindset self-starter who values work-life... 

KeyStar Corp.

VIP Play, Inc Content Creator Job at KeyStar Corp.

 ...VIP Play, Inc Tennessee Content Creator About the Company: VIP Play, Inc. operates ZenSports , a mobile gaming app that offers sports betting directly to customers via the comfort of their phones! We are currently operational in the state of Tennessee since June... 

Language Trainers

Japanese Language teacher- ID: 1045282 Job at Language Trainers

 ...a successful language training company working with freelance teachers of 70 different languages in hundreds of towns and cities across...  ...Reference number:1045282 We might have a job for you as a Japanese teacher. Two of our clients in Birmingham would like to have... 

Get It - Real Estate

Allstate Insurance Sales Professional - Remote Job at Get It - Real Estate

 ...About Us:** We specialize in providing home, auto, and life insurance products to both existing clients and...  ...Health Insurance (accident, dental, vision, life, critical illness)- SIMPLE...  ...Retirement Plan - Evenings Off - Work from Home - Flexible Schedule **Responsibilities...