Guest Service Agent Job at Hyatt, Washington DC

bDhtRHVyQXB4NHlrUXlxMGJYRVp5elZzUWc9PQ==
  • Hyatt
  • Washington DC

Job Description

Summary

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Job Tags

Daily paid, Holiday work, Full time, Part time, Immediate start, Shift work, Weekend work,

Similar Jobs

Sato

Registered Nurse, Home Care Job at Sato

Join a dynamic and supportive healthcare team that prioritizes your professional growth and work-life balance. As a Registered Nurse in our Home Care division, youll have the opportunity to deliver one-on-one patient care in the comfort of patients' homes. Enjoy the flexibility... 

Yoakum Community Hospital

RN Trauma/Stroke Coordinator - Full-time Job at Yoakum Community Hospital

 ...The Trauma/Stroke Coordinator is responsible for maintaining and monitoring Level IV Trauma designation and the Bioterrorism preparedness...  ...REQUIREMENTS: Current licensure in Texas as a Registered Nurse; Minimum of three (3) years of clinical practice in the Emergency... 

CHRISTUS Health

Epic Analyst - Cadence Job at CHRISTUS Health

Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders,...  ...~ Associated certifications on area of focus, preferred ~ For Epic Analysts: ~ Certified or proficient in assigned Epic module (must... 

California Correctional Health Care Services

PHYSICAL THERAPIST I, CORRECTIONAL FACILITY Job at California Correctional Health Care Services

 ...the clinical direction of the Chief Medical Executive and the direct administrative supervision of the Chief Support Executive or Correctional Health Services Administrator I/II, Correctional Facility (CF), the Physical Therapist I, CF administers physical therapy... 

Medcor Inc

EMT, Paramedic, or LPN (PRN) Job at Medcor Inc

Medcor is looking to hire an EMT, Paramedic, or LPN on a PRN basis (as-needed) to be an Onsite Health Technician at our occupational...  ...be. We feel we offer more training than most other companies.~Travel! With new clients and projects added daily, there is always an opportunity...